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Terms & Conditions



TERMS & CONDITIONS OF SALE

Each person who requests a product quote from DNR Wheels Pte Ltd or who places an order, whether such request or order is made verbally or in writing, shall be deemed to have agreed to these Terms and Conditions of Sale.  These Terms and Conditions of Sale shall be deemed incorporated by reference into every DNR quote, sales confirmation, invoice and delivery order.

Definition
These Terms and Conditions of Sale (the "Terms") are effective for all Purchase Orders (defined below) placed by any buyer (the "Buyer") with DNR Wheels Pte Ltd (DNR) on or after 01 October 2010 (the "Effective Date").  Except as to any security agreements, or unless otherwise agreed in writing by DNR, on and after the Effective Date, these Terms will supersede all prior terms and conditions regarding the purchase by the Buyer and sale by DNR of or any Rehab equipment and other Rehab products sold by DNR (the "Products").  DNR reserves the right to further modify these Terms from time to time (the "Modified Terms") either by written notification to the Buyer, by electronic mail or by posting any changes on the DNR website www.dnrwheels.com
(the "DNR Website"), with the most current Terms on DNR Website and the Effective Date of these Terms to be at the time the Buyer thereafter places a Purchase Order. 

THESE TERMS SHALL BE EFFECTIVE FOR ALL PURCHASE ORDERS PLACED BY THE BUYER WITH DNR ON OR AFTER THE EFFECTIVE DATE SET FORTH HEREIN.  THE BUYER SHALL THEREFORE BE DEEMED TO HAVE ACCEPTED THESE TERMS AND ANY MODIFIED TERMS UPON THE EARLIER TO OCCCUR OF (i) THE BUYER SIGNING OR OTHERWISE AUTHENTICATING THESE TERMS, OR (ii) THE BUYER PLACING A PURCHASE ORDER WITH DNR AFTER THE APPLICABLE EFFECTIVE DATE.

Purchase Orders
 ALL PURCHASES ARE STRICTLY FOR LOCAL SUPPLY ONLY
OVERSEAS DELIVERIES ARE NOT AVAILABLE
.  The Buyer may order Products and parts only through DNR Website, identifying the Products or parts by number, quantity, purchase price, address for delivery, requested date of shipment and any special shipping instructions.  DNR's invoice to the Buyer for the products without further written confirmation shall be conclusive evidence of such order; however, are still subject to acceptance by DNR in its sole discretion.  All prices stated on the website are solely applicable for online purchase.  Any terms or conditions in any Purchase Order, which are inconsistent with, or are in addition to these Terms, shall be null and void.  DNR shall use reasonable efforts to timely fill orders accepted by DNR subject to availability, demand, inventory and other factors.  All orders paid through will carry a $3.00 handling fee.  On any Purchase Order accepted by DNR, but not yet delivered, DNR shall use its reasonable efforts to accommodate the Buyer's request to change the order; provided that DNR may impose a reasonable material, labour, storage or administrative charges. 

Products and Pricing
DNR reserves the right to discontinue any products, without prior notice, but the products sold will be serviced and/or replacement parts will be made available for the next 5 years.  DNR may further change the prices of its Products at any time and without prior notice unless otherwise agreed in writing by DNR to expressly provide prior notice to the Buyer.  DNR will make every reasonable effort to provide advance notice when possible.  Billing and payment shall be in Singapore Dollars, unless otherwise agreed in writing by both parties.

Payment Terms

We accept PayPal, Visa and Master Card payments for any amounts.  All Orders will be processed only upon receipt of the confirmation of payment.  If no confirmation of payment has been received within the next 48 hours, orders will be cancelled.  The Buyer must pay for all Products in accordance with the payment terms set forth on DNR's invoice unless otherwise agreed in writing by DNR.

For those who wants to make payment via eCheques, please download and read about eCheque including FAQs.

(Please note that DNR can deliver items to the customer after an eCheque has cleared and completely settled.)

Delivery Charges
A Low Order Fee of $10.00 will apply for any single confirmed order that is below $300.00. However, the Low Order Fee of $10.00 will be waived for any single confirmed order of $300.00 and above. 

Next Day Delivery
Online orders for stocked merchandise with confirmed payment received before 3:00 p.m., from Mondays through Fridays, will be delivered on the next working day.  However, Online orders for stocked merchandise with confirmed payment received 3:00 p.m. and onwards, from Mondays through Fridays, will be delivered on the day after the next working day.  For Online Orders with confirmed payment received during non-working days (i.e. Sundays and/or Holidays), it will be treated as having been received on the first working day.  Delivery timings will be by area and by time slot and will be strictly observed, please refer to below delivery schedule matrix:

Delivery Schedule:**

Day 1
(Payment Received)
Day 2
(Delivery Schedule)
Day 3
(Delivery Schedule)
Before 3:00 p.m. 11:00 a.m. - 6:00 p.m.
3:00 p.m. and onwards
11:00 a.m. -  6:00 p.m.

 

East Area
Timings
West Area
Timings

CGH
SACH
Simei
Tampines
Pasir Ris

Bedok
Kaki Bukit
Ubi
Eunos

11 a.m. - 2 p.m.

Potong Pasir
Bendemeer
Kallang
Boon Keng
Toa Payoh
Balestier
Bukit Timah
Farrer Road
Holland
Ghim Moh

11 a.m. - 2 p.m.
Upper Changi Road
East Coast Road
Marine Parade
Tanjong Rhu
1 p.m. - 4 p.m.

Boon Lay
Clementi
Bukit Batok
Jurong

1 p.m. - 4 p.m.
Bishan
Serangoon
Hougang
Ang Mo Kio
Sengkang
Punggol
3 p.m. - 6 p.m.
Bukit Panjang
Choa Chu Kang
Woodlands
Yishun
Thomson
3 p.m. - 6 p.m.

 

**DNR Wheels Pte Ltd reserves the right to change delivery schedules as shown above as it sees fit and as the need arises without prior notice.

**Delivery of ordered products which will require assembly (e.g. hospital beds) will be made only during Mondays through Fridays.

Returns of Products for the Purpose of Exchange
Within 7 days from the Date of Purchase, Products can be exchanged provided they are in new, unused and on its original packaging.  Before returning any Product for Exchange, whether pursuant to the DNR's Warranty or otherwise, the Buyer must present the original invoice/receipt of the purchase for verification.  All approved returns must be handed personally by the Buyer and must be on its original packaging.  Returns which are not made in accordance with the foregoing will not be accepted by DNR.

Refund Policy
All purchases made online on the DNR website will be deemed final, with the Buyer considered to have read the TERMS AND CONDITIONS OF SALE and agreeing fully with it by way of putting a tick mark on the "I have read and agree to the Terms & Conditions" part of the Payment Information page.  Any refunds will be subjected for review and will be given at the discretion of the company management and may entail a refund surcharge to cover cost such as transaction fees being collected by e-commerce companies such as PayPal, WorldPay, SagePay and the likes to facilitate payment online.

Self-Collect
Customers who self-collect products purchased online, are not entitled to change the said product for anything else during the collection.

No Cancellation
Once payment has been made and accepted, no cancellation of order is accepted.

Delays
DNR shall not be liable for any indemnity as a result of any delay in performance or non-performance due to any cause beyond DNR's reasonable control, including, without limitation, an act of God, act of the Buyer, delays caused by DNR's suppliers or subcontractors, embargo or other governmental act, regulation or request, fire, accident, strike, slowdown, war, riot, delay in transportation, or inability to readily obtain necessary labour, materials or manufacturing facilities.



 "The mission of DNR is to improve the lives of the disabled"

DNR strives to serve our clients to the best of our abilities without any prejudice.